Refund Policy

1. eLearning Courses (Individual Purchases)

We offer a 14-day satisfaction guarantee on all individual eLearning course purchases. You can request a full refund within 14 days of purchase, provided you have completed no more than 20% of the course content. Once you have completed more than 20% of a course, we are unable to offer a refund as substantial content will have been accessed. This is consistent with UK consumer regulations regarding digital content.

2. Organisational Licence Packages

• Pilot packages (£600 + VAT): no refund mid-term. A partial credit may be offered at DiverseCT's discretion in exceptional circumstances.
• Annual packages (£2,400 + VAT): non-refundable once the service has commenced. Renewal can be cancelled with 30 days notice.
• Quarterly packages (£650 + VAT): cancellable with 28 days written notice before the next quarterly renewal. No refund for the current quarter once commenced.

3. EIA Review Service

Subscription packages follow the same terms as organisational licence packages above. Ad hoc reviews are cancellable before work commences at no charge. If work has commenced, a proportional fee will be charged.

4. Face-to-Face Training and Consultancy

• Cancellation more than 14 days before the scheduled date: full refund or free rescheduling.
• Cancellation 7 to 14 days before: 50% refund or free rescheduling (once only).
• Cancellation less than 7 days before: no refund.
• Cancellation by DiverseCT: full refund or free rescheduling at your preference.

5. Speaking and Event Compering

• Cancellation more than 28 days before the event: full refund minus any non-recoverable expenses already incurred.
• Cancellation 14 to 28 days before: 50% fee retained.
• Cancellation less than 14 days before: full fee retained.
• Cancellation by DiverseCT: full refund of any deposit paid.

6. Technical Issues

If you are unable to access a course due to a technical fault on our platform, we will work to resolve the issue promptly. If we cannot resolve it within a reasonable time, we will offer a full refund or extended access at your preference.

7. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

8. How to Request a Refund

Email enquiries@diverse-ct.co.uk with the subject line "Refund Request — [Your name] — [Product or service name]". Include your name, email address, order reference, and reason for your request. We aim to respond within 2 working days and process approved refunds within 5 to 10 working days to your original payment method.

9. Contact Us

Email: enquiries@diverse-ct.co.uk | Website: www.diverse-ct.co.uk | DiverseCT Limited, Company number 09652787. VAT registered.